Return Policy

By placing an order, you confirm that you have read, understood, and accepted the following policy.

Returns:

We offer a 7-day quality guarantee for damaged/faulty item(s). Customers can return defective item(s) for a refund, replacement, or exchange. Please initiate your request of choice in our contact portal here. Requests older than 7 days from delivery date will not be accepted.

For non-quality related issues such as no longer wanting the item, ordering the wrong size or color, we’re happy to offer size/color exchanges within 7 days of the order delivery date. If you’d like to swap an item for another size or color, simply go to contact us to request the exchange.

Returned item(s) must be unwashed, unworn, unused, and in brand new condition with tags. Exchange requests must be for products with the same or lower value only. We do not provide pre-paid return labels; you are responsible for covering shipping costs to return except in cases where the item is confirmed to be faulty by our team. You will be notified via email about your return status. If you are eligible for a refund, the refund amount will be credited to your original payment method within 3-7 days. Please note the original shipping charge is non-refundable.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing”;
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Cancellations or changes:

In most cases, orders are automatically processed within 6 hours from when they are placed. While we understand that orders might need to be changed sometimes, we cannot do it free of charge after a certain point. We strictly adhere to the following policy:

  • If you need to cancel your order without incurring a fee, please contact us WITHIN 6 hours of order successfully paid.
  • If you need to make changes to your order, please contact us WITHIN 6 hours of order successfully paid. We do not allow order modifications AFTER 6 hours of successful payment.
  • If you still wish to make changes, please contact us ASAP, and we will do what we can to help.
close
Your shopping cart
COVID-19 Updates

Dear valued customer,
We are committed to the health and well-being of our team members, partners, and loyal customers during these unprecedented times, as everyone faces new challenges and adapts to the situation we are facing as a society.
Please know that we are taking all the CDC-recommended steps in our offices and ensuring our manufacturing partners are following the same path. These include the option for many of our employees to work from home and continue to practice social distancing, and other best practices to help protect and support our partners and you, our valued customers.
You may experience delays due to the number of orders being processed and extended lead times for shipping so please allow an additional 1 week for orders to be shipped during this extraordinary time.
Thank you in advance, for your patience and understanding!
The Happy Shop team